![]() Virus Infected Systems and Chrome Browser You can extend the validity access through Learners Module ![]() If the Learner is not able to find a course even after refreshing the website,check if the course is marked as private course and Learner was not added to the access list through Invite method.Ĭourse/Quiz is Showing as “Expired Courses/Quiz”Įvery course/quiz/bundle will expire after its validity expires that the admin has set.So,Learner will be asked to purchase the course again. Only the Private courses are invisible to learners, unless they are invited to join the course/quiz Kindly make sure Learner has purchased the course with particular email and using the same email for accessing the paid course.Ĭourse is Published But Learner is Unable to See The Course In Mobile app,payments will run through Apple In-app Purchase or Google Android Play store Purchases.Īndroid play store will add the purchased course under the email which is configured to play store and not under the email which Learner has logged into the School App. If the Learner is facing issue of system asking to purchase the course again,kindly ask the Learner to provide the Bank transaction Id and Payment confirmation email Learner has received upon the successful payment. Learner Has Made The Payment But The Course/Quiz is Not Enabled If the Learner is facing the issue of website takeing more time to load,kindly check if the network used of Jio or Bsnl.Ĭhanging DNS server configuration to “Open DNS” or Google DNS may resolve the issue. If the course/quiz is unpublished & republished again, while the learner is in that module, it will show “Bad Internet Connection” This may occur if the internet connection is limited or if no internet connection is there. Message Box Displays “Bad Internet Connection”Ĭheck the internet connection. Install and open google chrome and open the school URL. Because Learnyst’s encryption works with the Google Chrome platform and it can not be accessed from other web browsers. If learner is trying to access the encrypted course content on other desktop web browsers other than Chrome, the message will show. Only One session is allowed at a time.Ĭourse Page Says: “Try Accessing in Chrome” If user is leaving the site idle for long time, due to server timeout user will be logged out and session expired message will be displayed.Ĭheck once if you are using your account credentials to login into the school from another browser. Learner Session is Expired After Keeping the Session Idle for Long Time If you are able to access your school account go to your browser settings and clear the old cookies and caches. Press Ctrl+Shift+N to access incognito mode. If re-login fails, try accessing your school in incognito mode. This can happen when same login credentials are simultaneously used from different machines. This might happen because of old caches and cookies stored in your browser history. If everything works good in incognito, close incognito and clear old caches and cookies stored in the browser historyĪs new changes take some time to reflect on the present browser window, open your browser in incognito mode and check again. Open your browser in incognito mode and check again. Sometime it takes a while to reflect the changes on the present browser window. You can access Ghost Browser from this link: īrowser is asking for enabling Native Player Plug-in even after enabling it So any application that works on chrome works on Ghostbrowser as well. It is developed using the basic components of Chrome. If the issue is still there, ask them to check once in ghost browser. If s/he is using, Chrome version 57.xx.x.xx, the native client plug-in is automatically enabled. Search for Native Client Plug-in, check the box next to enable option. Go to chrome://settings, click on extensions. If Learner is using Chrome version 56.xx.x.xx or below, s/he has to manually activate it from her/his Chrome settings page. This issue usually appears in encrypted courses. Asking for enabling Native Client Plug-in Native Client Plugin Issues Course video is not playing.
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